We are a create-on-demand company, and it takes time for us to produce excellent custom products for you! For wood products, total delivery time can take up to 22 working days (15 days for build time and seven days for shipping within the continental US). Please allow 7-10 business days for US shipping for all other products. Contact us at email@example.com if you have any questions or concerns.
Every piece is created on-demand and made custom to order. We do not accept returns or provide refunds, credits, or replacements except in the event of damage before the product arrives with you. If your item arrives damaged, please file a warranty claim with photos and a description to: firstname.lastname@example.org. Contact us at email@example.com if you have any questions or concerns.
Important: If your package is lost or damaged, please refrain from filing a claim with UPS yourself, as it will interfere with our ability to handle the claim on your behalf. We will not be held responsible for lost packages with an existing claim.
Instead, notify us at firstname.lastname@example.org immediately, and we will initiate the claim process.
If your package is damaged, please take these photos and send them to us:
1) Damaged merchandise inside the box
2) Packaging material
3) Damaged item outside of the box
4) Photos from all sides of the box.